Returns & Refunds or Exchange
Returns & Refunds or Exchange
✅ Perishable products such as plants/ trees/ succulents are non-refundable upon acceptance of the item on delivery. For any issue on perishable products, please feedback to us within 3 days upon delivery for assistance or an exchange.
✅Non-perishable items must be returned in their original packaging and in resalable condition (via buyer’s own transport arrangement) for a full refund or exchange within 7 days of receiving the item. Strictly no returns or exchanges will be accepted after 7 days.
If collection by our team is required, a $15.00 restocking/collection fee will be deducted from the refund amount.
By proceeding with checkout and completing payment on our website, customers acknowledge that they have read, understood, and agreed to these return and refund terms and conditions.
For credit card payments, applicable payment processing platform fees are non-refundable and will be deducted from the refund amount.
Please return items to the following address -
Chin Ling Nursery
No.10 Bedok South Road, Singapore 469274
Available On
Daily (9-6 pm ONLY)
Exclusion:
✅Delivery charges, Gift Vouchers, Products on promotion, and Discounted items are not allowed for refund/return/exchange.
✅Gift Vouchers can only be returned for a full refund during their validity period to the customer who made the purchase and to the same mode of payment.
✅ All refunds shall be processed within 10-14 working days to the original payment mode.
**For credit card payments refund, processing platform fees will apply**
Need help? Contact us for further assistance!
[Updated June 2022]
